Monica is a leader committed to providing the highest level of customer service and support to people needing donor egg to build their families. She joined Donor Egg Bank USA with 20+ years of experience in business operations and customer service. Originally from Bogota, Colombia and a graduate of The American University in Washington, DC Monica completed both her undergraduate and graduate studies in Business.
Monica began her career in hotel operations and after completing her MBA, transitioned to the financial services industry. After several years of travel through her position in International Private Banking, Monica decided she wanted to lay roots and start a family, while becoming the master area franchisor for a chain of children’s fitness centers. Her passion for helping children lead happy and healthy lives along with her experiences in providing families the tools and resources to grow in a safe and supportive environment made her the perfect fit for Donor Egg Bank USA, where she now continues to provide support to families on their journey towards becoming parents. As Director of Operations and Client Services, Monica and her team are ready and excited to help support your journey to parenthood.